Frequently Asked Questions

It is a self-balancing personal transportation device designed to go anywhere people do. It is easy to use and operate. The two-wheeled Segway sports high-tech gyroscopes that monitor your balance 100 times per second and automatically responds to your body’s movements. To move forward, the rider simply leans forward with hips over toes. To stop or move backwards, the rider leans back with hips over heels slightly. To turn, the handlebar acts like a joy stick on a video game, the rider simply slides the handlebar to left or to the right to go in either direction. Riding posture is standing upright on your Segway, never bending the body in any direction. Segway riding is intuitive and is quick to learn for even first-timers.

The Segway has a top speed of 12.5 mph/20 kph and can travel up to 24 miles/38 km on a single battery charge. The State of Hawaii has Segway operators limit their speeds to 8 mph on sidewalks and bike lanes. Riding times vary with grade, weight, and speed.

Presently, we do not allow rentals for liability and safety reasons. We designate one tour guide for a maximum of five riders and two for larger groups. However, we stagger Segway tour groups larger than six to navigate though the parks, town, and community with respect and courtesy to others sharing in the bike lanes and sidewalks.

Tour reservations are not cancelled for normal weather changes, like rain or gusty trade-winds. Rain ponchos are complimentary. A rain-check can be given to reschedule for up to one year.

Guests 16 years and older are legally permitted to operate a Segway in the State of Hawaii. Children under this age require parental or guardian consent and accompaniment . As certified instructors, we reserve the right to disallow any rider regardless of age should they not pass the basic riding skills orientation. However, this is unlikely since EVERYONE learns how easy it is to ride on a Segway.  Recommended weights of 85 lbs. to 275 lbs. and a minimum height of 4 feet required to ride independently of a tour guide for maintaining maximum safety of our guests.

We provide a comprehensive orientation on the operational and safety aspects of riding a Segway, followed by one-on-one instructional assistance from one of our very qualified trainers and tour guides. This all takes place inside an air-conditioned showroom and training area. Everyone can learn to ride with an average of five to 10 minutes allocated  for each guest. Guests do not have to be physically fit, athletic, or have a good sense of balance to easily learn and ride safely. Segways are self-balancing, much easier than learning to ride a bike and they are tons of fun.

Yes, however, for safety reasons we prefer you step off your segway to do so. Your tour guide offers to take pictures for you with your camera. Our tour guides also carry cameras with them, taking lots of photos and video of your Oahu Segway adventure. At the conclusion of your tour, we display the photos on a plasma screen for your enjoyment. Should you like the assortment of photos taken, you may purchase a CD for a nominal fee. We want you to enjoy the art of riding the Segway without worry that you will get those favorite photos and/or video. It is our wish that you share your Segway experience with your family and friends.

You may purchase a year in advance, however, we recommend you call in your reservation time and date to secure your Kailua Segway tour preference. Confirmation will be received at time of booking, unless within seven days of travel. In this case confirmation will be received within 48 hours subject to availability.

All riders must wear a helmet. We provide a variety of sizes and styles to insure safety and add the cool factor for the rider. Our helmets are colorful, always sanitized, and the talk of the town among our guests.

Guests are required to provide a $100 deposit via a credit card or cash to be applied as security towards any damages to their assigned Segway due to negligence and/or unauthorized, reckless, or irresponsible operation; otherwise the deposit is applied towards the purchase price of the tour. All riders should exercise respect and care for the Segway they are assigned. The tour guides are responsible to assist in the mount, dismount, and parking of the Segways, so it is seldom we need to charge the deposit or more. We remind our guests to inspect the Segways for any damage prior to riding.

No. However, our guests must sign liability and release waivers for our insurance requirements. This does not provide insurance coverage, medical or otherwise for the rider(s). We have a general liability policy for our guests 14 years and older.

If the tour is canceled by the tour operator, the full ticket price will be refunded. Cancellations prior to 48 hours are charged a minimum $10 per person administration fee. We charge 100% for No Shows or cancellations within 48 hours. However, you may reschedule up to one year for another time without any further charges.

Yes, a nominal fee of only $20 per person from the following hotels, with other pick-up locations possible with prior approval for our reservation staff. We work closely with many of Waikiki’s hotel concierges to facilitate your total experience as positive and convenient.

1)Hawaii Prince Hotel  7:55 a.m./12:55 p.m.
2)Hilton Hawaiian Village  8 a.m./1 p.m.
2)Sheraton Waikiki  8:10 a.m./1:10 p.m.
3)Westin Moana Surfrider  8:15 a.m./1:15 p.m.
4)Princess Kaiulani  8:20 a.m./1:20 p.m.
5)Hyatt Regency Waikiki  8:25 a.m./1:25 p.m.
6)Pacific Beach Hotel  8:30 a.m./1:30 p.m.
7)Waikiki Beach Marriot  8:35 a.m./1:35 p.m.

Shoes and flat sandals are OK, but no heels.  A camera, hat, and sunglasses are advisable, however, the shop is equipped to offer anything you might forget.

Yes, They can be purchased anytime either online or on location. They are redeemable for one year from date of purchase and are a great way to say thank you to family members, employees, or friends.

Definitely yes. Special occasions like family reunions, birthday parties, out of town guests, festivals, parades, and corporate team building events are all available for custom requests.

Yes, and you will receive free training on how to assemble your unit and local servicing.

We believe tipping or gratuity is at the discretion of the guest based on the quality of service and the overall experience we deliver. However, with groups of five or more we assess a 18% service fee to accommodate the larger numbers that generally require an additional tour guide to monitor safety and ensure guest satisfaction. Also, guests with smaller children that require a tandem ride with our tour guides are assessed the same service fee.

No carbon footprint
The ultimate convertible
Glides past stopped traffic
Ride indoors & outdoors
Electric
Goes where cars can’t
Eco-friendly transportation
Harmonious with the environment
Can travel as far as 24 miles/38 km on a single battery charge
Can reach up to 12.5 mph
Goes fast, goes slow, goes anywhere
Just lean & steer
People smile at you more
Makes shopping and errands more fun, efficient, & comfortable
Pedestrian friendly
Take it to work or take it to play
Quiet to ride
A green, personal transportation experience
No gas needed, just a 110 electric outlet